1. Vision

Towards making Indian Securities Market - Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.


2. Mission


3. Details of business transacted by the Depository and Depository Participant (DP)

A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants - Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available on the link https://www.cdslindia.com/DP/dplist.aspx


4. Description of services provided by the Depository through Depository Participants (DP) to investors

(1) Basic Services
Sr. No. Brief about the Activity / Service Expected Timelines for processing by the DP after receipt of proper documents
1 Dematerialization of securities 7 days
2 Rematerialization of securities 7 days
3 Mutual Fund Conversion / Destatementization 5 days
4 Re-conversion / Restatementisation of Mutual fund units 7 days
5 Transmission of securities 7 days
6 Registering pledge request 15 days
7 Closure of demat account 30 days
8 Settlement Instruction Depositories to accept physical DIS for pay-in of securities upto 4 p.m and DIS in electronic form upto 6 p.m on T+1 day

(2) Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include
Sr. No. Type of Activity /Service Brief about the Activity / Service
1 Value Added Services Depositories also provide value added services such as
a. Basic Services Demat Account (BSDA)
b. Transposition cum dematerialization
c. Linkages with Clearing System
d. Distribution of cash and non-cash corporate benefits (Bonus, Rights, IPOs etc.), stock lending.
2 Consolidated Account statement (CAS) CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly(if no transactions) .
3 Digitalization of services provided by the depositories Depositories offer below technology solutions and e-facilities to their demat account holders through DPs:
a. E-account opening
b. Online instructions for execution
c. e-DIS / Demat Gateway
d. e-CAS facility
e. Miscellaneous services

5. Details of Grievance Redressal Mechanism


(1) The Process of investor grievance redressal
1 Investor Complaint/ Grievances Investor can lodge complaint/ grievance against the Depository/DP in the following ways:
b. Emails to designated email IDs of Depository participants - helpdesk@shriraminsight.com

The complaints/ grievances lodged directly with the Depository shall be resolved within 30 days.

2 Investor Grievance Redressal Committee of Depository If no amicable resolution is arrived, then the Investor has the option to refer the complaint/ grievance to the Grievance Redressal Committee (GRC) of the Depository. Upon receipt of reference, the GRC will endeavor to resolve the complaint/ grievance by hearing the parties, and examining the necessary information and documents
3 Arbitration proceedings The Investor may also avail the arbitration mechanism set out in the Byelaws and Business Rules/Operating Instructions of the Depository in relation to any grievance, or dispute relating to depository services. The arbitration reference shall be concluded by way of issue of an arbitral award within 4 months from the date of appointment of arbitrator(s).

(2) For the Multi-level complaint resolution mechanism available at the Depositories please refer to link Complaint Resolution process at Depositories

6. Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant

Sr. No. Type of special circumstances Timelines for the Activity/ Service
1
  • Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye laws like suspension of trading member by the Stock Exchanges.

  • Participant surrenders the participation by its own wish.
  • Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email.

    7. Dos and Don’ts for Investors

    For Do’s and Don’ts please refer to the link Dos and Don’ts for Investor


    8. Rights of investors

    For rights please refer to the link Rights of investors


    9. Responsibilities of Investors

    For responsibilities please refer to the link Responsibilities of Investors


    Investor Complaints Data for the month of May 2022 (Depository Participant)

    (1)
    SN
    (2)
    Received from
    (3)
    Carried forward from previous month
    (4)
    Received during the month
    (5)
    Total Pending
    (6)
    Resolved
    (7)
    Pending at the end of the month
    (8)
    Average Resolution time (in days)
    Pending for less than 3 months Pending for more than 3 months
    1 Directly from Investors 0 3 0 3 0 5
    2 SEBI (SCORES) NA NA NA NA NA NA
    3 Depositories 0 4 1 3 0 6
    4 Other Sources (if any) 0 0 0 0 0 0
    5 Grand Total 0 7 1 6 0

    Trend of monthly disposal of complaints

    (1)
    SN
    (2)
    Month
    (3)
    Carried forward from previous month
    (4)
    Received
    (5)
    Resolved
    (6)
    Pending
    1 April - 2022 2 5 7 0
    2 May - 2022 0 7 6 1
    Grand Total 2 12 13 1

    Trend of annual disposal of complaints

    SN Year Carried forward from previous year Received during the year Resolved during the year Pending at the end of the year
    1 2021-22 0 102 100 2
    2 2022-23 2 12 13 1
    Grand Total 2 114 113 1
    
    

    Shriram Insight Awards

    Attention Investors

    1. Prevent Unauthorized Transactions in your account. Update your Mobile Numbers/Email IDs with your stock brokers. Receive information of your transactions directly from the Exchange on your Mobile/Email at the end of the day.
    2. Prevent Unauthorized Transactions in your demat account. Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from CDSL on the same day. (Issued in the interest of Investors)
    3. KYC is one-time exercise while dealing in securities markets - once KYC is done through a SEBI-registered intermediary (Broker, DP, Mutual Fund, etc.), you need not undergo the same process again when you approach another intermediary.
    4. Investors need not issue cheques while subscribing to IPO. Just write the bank account number and sign in the application form to authorize your bank to make payment in case of allotment. No worries regarding refund since the money remains in investor's account.
    5. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
    6. Update your Mobile Number and Email id with your stock broker/depository participant and receive OTP directly from the depository on your Email id and/or Mobile Number to create pledge.
    7. Pay 20% upfront margin of the transaction value to trade in cash market segment.
    8. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020, and NSE/INSP/45534 dated August 31, 2020, and other guidelines issued from time to time in this regard.
    9. Check your Securities/MF/Bonds in the consolidated account statement issued by NSDL/CDSL every month.