Investor Grievance

If you have any grievance you can email us, call us or send a letter through any medium as stated below.We will get back to you as soon as possible.

  • Email

    helpdesk[at]shriraminsight[dot]com

  • Call us at

    +91 7604089448
    +91 7604082779

  • Write to us at

    Shriram Insight Share Brokers Ltd
    Admin Office:CK-5 & CK-6,
    Sector-II,Salt Lake City,
    Kolkata-700 091

Note: All queries/grievances will be answered between 10.00 am to 6.00 pm (Monday to Friday).


In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with

For BSE Investor Grievance For CDSL Investor Grievance For NSE Investor Grievance For MCX Commodities Grievance

Filing complaints on SCORES - Easy and quick SMART ODR Portal For NSDL Investor Grievance

Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal


Escalation Matrix

Details of Contact Person Address Contact No Email ID
Customer Care SHRIVIDYA VASUDEVAN Admin Office:CK-5 & CK-6, Sector-II,Salt Lake City, Kolkata-700 091 07604082779 helpdesk[at]shriraminsight[dot]com
Head of Customer Care SUDIPTA MUKHERJEE Admin Office:CK-5 & CK-6, Sector-II,Salt Lake City, Kolkata-700 091 07604089448 helpdesk[at]shriraminsight[dot]com
Compliance Officer GAUTAM SARKAR Admin Office:CK-5 & CK-6, Sector-II,Salt Lake City, Kolkata-700 091 033-2358-7691 complianceofficer[at]shriraminsight[dot]com
CEO PARTHA PRATIM HAZRA Admin Office:CK-5 & CK-6, Sector-II,Salt Lake City, Kolkata-700 091 033-2358-7188 parthahazra.hazra[at]gmail[dot]com


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Attention Investors

  1. Prevent Unauthorized Transactions in your account. Update your Mobile Numbers/Email IDs with your stock brokers. Receive information of your transactions directly from the Exchange on your Mobile/Email at the end of the day.
  2. Prevent Unauthorized Transactions in your demat account. Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from CDSL on the same day. (Issued in the interest of Investors)
  3. KYC is one-time exercise while dealing in securities markets - once KYC is done through a SEBI-registered intermediary (Broker, DP, Mutual Fund, etc.), you need not undergo the same process again when you approach another intermediary.
  4. Investors need not issue cheques while subscribing to IPO. Just write the bank account number and sign in the application form to authorize your bank to make payment in case of allotment. No worries regarding refund since the money remains in investor's account.
  5. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
  6. Update your Mobile Number and Email id with your stock broker/depository participant and receive OTP directly from the depository on your Email id and/or Mobile Number to create pledge.
  7. Pay 20% upfront margin of the transaction value to trade in cash market segment.
  8. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020, and NSE/INSP/45534 dated August 31, 2020, and other guidelines issued from time to time in this regard.
  9. Check your Securities/MF/Bonds in the consolidated account statement issued by NSDL/CDSL every month.

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